 Tech Support Options
The ThriftStoreWebsites.com Website Builder was designed to make creating your own thrift store website easy and fast. We have integrated several help features for you to use. Click on one of the resources below for more information.
Live Chat 
Our Live Chat feature is the best way to get "live help." Just click the "Live Chat" button located on all of our pages, and an operator will respond to you in a few seconds. By using this option, an operator can easily point you in the right direction. We can send links and screenshots in real time to make your problems seem simple. New visitors may also use this feature to ask questions regarding sign-up or other questions about our service.
Support Knowledge Base 
This is an ever-growing database of support questions and help tutorials. Most of your questions will be answered here with our step-by-step guides, complete with illustrations. Click here to visit the Knowledge Base.
Email Support 
support@thriftstorewebsites.com
Email can be an easy solution to many of your support questions. We respond to emails very quickly. Sending an email gives us a chance to go over your situation and find a solution for you, we then respond to your email with the solution.
Sometimes, if a more extensive solution is found, we may call you to go over the solution. Either way we will get the problem solved in a timely manner. (Note: We respond to emails in the order we recieve them, however, security and log-in issues are treated as "high-priority," and will be handled first.
When sending an email, always summarize the problem in the "subject" section of the email. This will ensure that "high priority" emails are responded to first. (example: cannot log-in, cannot sign in to email)
Phone Support 
765-475-4973
Phone support hours are Mon-Fri 8:00 A.M. - 5:00 P.M. EST. If you are requesting custom work or need our orientation service we will schedule phone calls on weekends or during off-hours. If you recieve our message service, please leave your name, phone number, and web address. (if available) This will allow us to have your information on hand, making it easier to help you during the phone call.
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